Are the medicines genuine?

Yes, euroClinix.net only works with genuine medicines. Our pharmacy operates to the highest standards, offering genuine branded medicines, carrying the original manufacturers' stickers and hallmarks; they are dispensed by a qualified pharmacist.

To which countries do you delivery?

We delivery to all European countries.

How do I order a medicine? Is very simple to order a medicine on euroClinix.net. Click on the buy button after you have chosen your treatment. You will have two stages to the order form including personal details, general medical questions and treatment specific medical questions. Next you had answered all questions accurately; you can enter with your card details and click on complete order. This will take you to the order confirmation screen and you will receive an order number. You will also receive an email as an order confirmation with the same order number.

Is the payment taken automatically after I placed the order?

No, the payment is not taken automatically, however once your payment has been processed you will receive another email to confirm this.

Where are these medicines coming from?

All medicines are manufactured in the UK and are sold by our pharmacy also based in UK.

What if I don't have the approval to buy my chosen medicine?

If the doctor disagrees with your request, you are refunded in full.

Which Courier companies do you use? We use Royal Mail. Once your medication has been dispatched, we will email you a tracking code so that you know exactly the status of your order.

There are any hidden costs?

No, we do not believe in hidden costs. The price you see includes the medication cost and the cost for delivery.

When do I get my order?

For countries in Europe the delivery takes up to 3 or 5 days following dispatch from our pharmacy.

Is the process discrete? Yes, the process is discrete. Only parties aware of your purchase are euroClinix.net, the doctor and pharmacy. We do not sell your information on, or display it publicly. All medications are packaged discretely to ensure safe, until arrival to your door. Do I need to be at home to sign for it? Yes, the courier will require a signature on delivery as confirmation of receipt. What about if I am not at home? The courier should leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.

I placed an order a few days ago, why have I not got it?

Please, we suggest you get in touch to resolve the issue. It could be that we have tried to get in touch without success before proceeding with your order; it could be a medical issue.

Can I get a refund?

No, by law, we are unable to accept returned opened prescription medicines.

Which form of payment do you accept?

We accept Cards payment: Visa, Visa Electron, Maestro, Mastercard and AMEX payments. Transactions will appear on your card statement as "Hexpress Ltd". We also accept cheque and bank transfer as long as it is in GBP.

Are my personal details safe with you?

Your details are safe with us, and will not be sold on for any reason whatsoever.